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Frequently Asked Questions

We want you to have all the necessary information before making your purchase. Solve your doubts here:

How to buy in INVERNAPERU.COM?

  1. Go to invernaperu.com and navigate through the Inverna world
  2. Choose your favorite slippers, select your size, add a giftbox if you wish and add them to the cart. You can also choose from our keychains!
  3. Remember that if you have any questions about your size, you can check this link or write to our WhatsApp +51 961 739 559 and we will gladly help you.
  4. Go to your cart and click “Checkout”. You are one step away from having your Inverna!
  5. If you have a promotional code, enter it when you are browsing your cart or through the checkout form.
  6. Fill in your billing information, select your preferred shipping method by completing the corresponding information, choose your favorite payment method, enter your information and click “Pay”.
  7. Do not forget to verify all your data!
  8. Ready! You will receive an email with your order information so you don’t lose sight of your new Inverna.

How do I track my order?

To track the status of your order, you will need the email you used when making your purchase and the order number, which will have arrived at this used email. You will need to enter that information on the Order Tracking page.

How long will it take to pack and ship my order?

We aim to process and ship your order within 24 hours of placing it. During important dates, such as holidays, we ask that you please allow up to 48 hours for your order to be shipped. Please note that we do not operate on weekends, so if you placed an order on Friday or over the weekend, your order will not begin processing until Monday.

What is the shipping cost and how long does it take?

Regular Shipping via DHL: 7 days ($35 – $45*)

*Prices may vary according to district, department or country. It is also possible that Express Shipping does not cover some districts. To have more detailed information about the cost of shipments, you can review the detailed tables in this link.

Is it necessary to register to buy through INVERNAPERU.COM?

It is not necessary, you can make your purchase as a guest. However, we suggest you register so that you can benefit from a fast and personalized purchase. After the first purchase you make with us, your shipping details will be saved so that they can automatically appear in a subsequent order. In addition, you will be able to see the history of your orders and follow up on any if necessary.

I don't know what size to choose. Can you help me?

To be able to choose your ideal size, consult the size chart on our website. You can find the size chart here. There you will also find a small guide so you can measure your foot. If you still need help, do not hesitate to contact us on our WhatsApp +51 961 739 559.

I have not received the confirmation email

Once you have placed your order you should receive your confirmation email. Depending on your settings and email client, your email may have been directed to the spam or ‘Promotions’ folder. In case you do not find it in any of those folders, please send us a message via WhatsApp +51 961 739 559 and we will respond as soon as possible.

Can I make any changes to the products in my order?

Once your order has been placed, unfortunately we are unable to make any changes to your order.

I have a promotional code. How do I use it?

You can enter your promotional code in the following windows:
  • By browsing the Cart page (your Bag).
  • At the time of being at Checkout.

Is it safe to buy in INVERNAPERU.COM?

At Inverna we care about the security of your data and the protection of the privacy of our clients. For this reason, we guarantee that all your data is monitored under the highest security standards. All the information you enter is automatically protected by an SSL (Secure Sockets Layer) certificate that guarantees a 100% secure transaction. This system encrypts the supplied data and prevents its unauthorized use.