Complaints Book

Establishment data

ADDRESS: Calle Teruel 131, Pueblo Libre, Lima, Perú
RUC: 20606590319

Claim Sheet

    Are you a minor? *

    Identification of the complaining consumer

    Identification of the claimant consumer representative

    First Name: *
    Middle Name: *
    Last Name: *
    Document type: *
    Document No.: *
    Mobile: *
    Country: *
    State: *
    City: *
    Address: *
    Reference: *
    Email: *

    Detail of the claim and consumer order

    Claim Type: *
    Type of consumption: *
    Order number: *
    Claim Date: *
    Supplier: *
    Claim amount $: *
    Description of the product or service: *
    Date of purchase: *
    Date of consumption: *
    Date of Expiry: *
    Detail of claim/complaint, as indicated by the client: *
    Customer requirement: *
    (1)Claim: Disagreement related to products and/or services.
    (2)Complaint: Disagreement not related to products and/or services; or, discomfort or dissatisfaction with the attention to the public.
    *The formulation of the claim does not exclude recourse to other means of dispute resolution nor is it a prerequisite for filing a complaint with Indecopi.
    *The provider must respond to the claim within a period not exceeding thirty (30) calendar days, and may extend the term up to thirty days.
    *By signing this document, the customer authorizes to be contacted after processing the claim to assess the quality and satisfaction of the claims handling process.

    Reconciliation Confirmation

      Upload your Document

      Upload a photo: *
      Upload a photo: *
      Upload a photo: *
      Claim Sheet Code: *
      Email: *
      Actions taken by the Entity: *