Complaints Book

Establishment data

TRADENAME: INVERNA PERÚ S.A.C
ADDRESS: Calle Teruel 131, Pueblo Libre, Lima, Perú
RUC: 20606590319

Claim Sheet


    Are you a minor? *

    Identification of the complaining consumer (or representative)


    First Name: *


    Middle Name: *


    Last Name: *


    Document type: *


    Document No.: *


    Mobile: *


    Country: *


    State: *


    City: *


    Address: *


    Reference: *


    Email: *

    Detail of the claim and consumer order


    Claim Type: *


    Type of consumption: *


    Order number: *


    Claim Date: *


    Supplier: *


    Claim amount $: *


    Description of the product or service: *


    Date of purchase: *


    Date of consumption: *


    Date of Expiry: *


    Detail of claim/complaint, as indicated by the client: *


    Customer requirement: *

    (1)Claim: Disagreement related to products and/or services.
    (2)Complaint: Disagreement not related to products and/or services; or, discomfort or dissatisfaction with the attention to the public.
    *The formulation of the claim does not exclude recourse to other means of dispute resolution nor is it a prerequisite for filing a complaint with Indecopi.
    *The provider must respond to the claim within a period not exceeding thirty (30) calendar days, and may extend the term up to thirty days.
    *By signing this document, the customer authorizes to be contacted after processing the claim to assess the quality and satisfaction of the claims handling process.

    Reconciliation Confirmation

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      Claim Sheet Code: *


      Email: *


      Actions taken by the Entity: *