Complaints Book

Establishment data

ADDRESS: Calle Teruel 131, Pueblo Libre, Lima, Perú
RUC: 20606590319

Claim Sheet

    Are you a minor? *

    Identification of the complaining consumer (or representative)

    First Name: *

    Middle Name: *

    Last Name: *

    Document type: *

    Document No.: *

    Mobile: *

    Country: *

    State: *

    City: *

    Address: *

    Reference: *

    Email: *

    Detail of the claim and consumer order

    Claim Type: *

    Type of consumption: *

    Order number: *

    Claim Date: *

    Supplier: *

    Claim amount $: *

    Description of the product or service: *

    Date of purchase: *

    Date of consumption: *

    Date of Expiry: *

    Detail of claim/complaint, as indicated by the client: *

    Customer requirement: *

    (1)Claim: Disagreement related to products and/or services.
    (2)Complaint: Disagreement not related to products and/or services; or, discomfort or dissatisfaction with the attention to the public.
    *The formulation of the claim does not exclude recourse to other means of dispute resolution nor is it a prerequisite for filing a complaint with Indecopi.
    *The provider must respond to the claim within a period not exceeding thirty (30) calendar days, and may extend the term up to thirty days.
    *By signing this document, the customer authorizes to be contacted after processing the claim to assess the quality and satisfaction of the claims handling process.

    Reconciliation Confirmation

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      Claim Sheet Code: *

      Email: *

      Actions taken by the Entity: *